Commercial and Industrial Telephone Specialist

Technical Consultant #805


Expertise

  • Commercial and industrial telephone specialist.
  • Installation and operations of Key, PBX and voice mail telephone systems.
  • Definition of subscriber communication needs and equipment requirements.
  • Marketing to the telecommunications industry.
  • Marketing research on telephone usage.
  • Telecommunications specialist focused in sales and customer service.

Experience

Undisclosed Company, Telephone Communication Consultant, 1995 - Present

  • Supervise sub-contract work for component assembly in conjunction with cable TV rebuild.
  • Contact commercial and industrial telephone company subscribers to define communication problems and needs.
  • Promote use of telephone services, utilizing knowledge of marketing conditions, contracts, sales methods and communications services and equipment.
  • Execute daily operations of installation of Key, PBX and voice mail.
  • Definition of communication needs of subscriber to obtain information and equipment requested.
  • Review subscriber accounts to determine and evaluate utilization of communication services.
  • Represented company at Chamber of Commerce functions.

Undisclosed Company, Owner and Consultant - Telephone Communications, 1994 - Present

  • Market wireless services - cellular and paging.
  • Conduct marketing research and consult for commercial and industrial customers with regard to their local telephone service needs.
  • Perform duties as Authorized Sales Representative (ASR) for Bell South and AT&T.
  • Work as Authorized Sales Representative (ASR) for Quest Communications for long distance service.

Quality Telephone Services, Sales Representative, 1989 - 1993

  • Sold telephone services to business accounts.
  • Executed daily operations of advertising and promotion.
  • Analyzed communication needs of business establishments using knowledge of type of business, available telephone equipment and traffic studies.
  • Recommended services such as additional telephone instruments and lines, key telephone systems, and private branch exchanges - PBX.
  • Quoted rates for equipment and wrote up orders.
  • Explained equipment use with brochures and demonstration equipment.
  • Contract agent for Metrocall - voicemail and paging.
  • Contract agent for GTE Wireless and long distance agent for Sprint Communications.

Southern Bell Telephone, Sales, 1978 - 1988

  • Handled billing discrepancies, processed facility requests, and automated service request for commercial customers and long distance carriers.
  • Explained service usage.
  • Quoted rates for service and wrote up orders.

Honors & Publications

Credentials

  • Financial Management Program, University of North Carolina, Asheville, NC
  • UNCA Alumni Association, University Foundation Board of Directors
  • Human Resources Development Certificate, Haywood Community College, Clyde, NC

Academic and Professional Affiliations

  • Hurricane Hugo Relief Effort - Charlotte, NC
  • Member American Management Association
  • Telecom Agents Group
  • University Foundation Board of Directors, Member
  • Who's Who in American Colleges and Universities
  • UNCC Alumni Association
  • UNCA Alumni Association

Education

  • B.A. Business Administration University of North Carolina Charlotte, NC
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