Healthcare and Pharmaceutical Information Technology Consultant

Technical Consultant #2293


  • Information technology in healthcare and pharmaceutical sectors providing analytical problem solving, business analysis and troubleshooting.
  • IT&S solutions while complying with appropriate policies, SOPs, and business and IT&S standards.
  • Identify areas for process improvement solutions by utilizing various application and database programming skills.
  • Install, configure and deploy microcomputer products and systems.
  • Create training materials and conduct training for end users in use of equipment and software.
  • Full System Life Cycle (SLC) processes and customizations of products.


Independent Consultant , Present

Cephalon, Frazer, PA, Systems Analyst II, 2009 - 2011

  • Maintained, documented, and supported IT&S solutions for the business unit while complying with appropriate policies, SOPs, and business and IT&S standards.
  • Administered research applications such as ActivityBase, Isentris and ELN with respect to system configuration, account and access management and maintained license compliance.
  • Worked with vendors to install and test new or upgraded applications.
  • Worked to identify areas for process improvement; investigated and implemented solutions by utilizing various application and database programming skills.
  • Configured, aggregated and ensured appropriate availability of research data.
  • Assisted with the overall technology direction of the business unit.

Wyeth Pharmaceuticals, Collegeville, PA, Tier 2 Technical Analysts, 2008 - 2009

  • Reviewed sales training helpdesk queue on a daily basis.
  • Opened, resolved and closed Tier 2 Sales Training Helpdesk Tickets.
  • Utilized the LMS to gather information about the client's account and training in the WyethTRAINet Learning Center.
  • Reviewed, updated, and created knowledge documents in the GetAnswers database on issue resolution from the LMS, Testing, and Profiler.
  • Maintained communication with other groups to assure GetAnswers documents are current.
  • Opened and resolved individual e-mail inquiries using SumTotal.
  • Communicated with the international contact to manage Learning Center issues and initiatives, scheduled meetings as needed and created and communicated meeting notes
  • Created and maintained helpdesk-related reports.
  • Notified Tier 1 Helpdesk on an ad-hoc basis on training issue initiatives that might impact helpdesk call volumes.

Merck, Blue Bell, PA, Deskside Support Analyst, 2001 - 2006

  • Provided ongoing testing and deployment in support of network systems as well as related hardware systems within Merck Information Services.
  • Provided desk side support for Merck Network end-user problems.
  • Maintained Merckury helpdesk and problem resolution database.
  • Installed, configured and deployed microcomputer products and systems.
  • Created training materials and conducted training for end users in use of equipment and software.
  • Developed customization of products.
  • Merck Systems Development Life Cycle (SLC) process adhered to for all projects.
  • Software imaging for all supported systems, solution and patch release testing.
  • Coordinated emergency support services for various systems throughout Merck.
  • Led the Integration of Xerox Multi-function devices into the Merck Information Services IT environment.

Business Unit Support Associate, 2001 - 2005

  • Analyzed and solved problems with network connections, operating systems, applications, and hardware.
  • Provided "how-to" information for MS Office Suite, Merck proprietary applications, Windows, and remote connectivity.
  • Worked closely with support groups to verify issues were resolved quickly and efficiently.
  • Acted as mentor to incoming analysts by coaching them on new policies, procedures and tools.
  • Provided training to new analysts on Vantive-Merckury and EZ-Expense applications.
  • As a member of the Vantive team, performed case auditing to verify new analysts used Vantive appropriately.
  • Conducted help desk team meetings and recorded minutes.

Help Desk Analyst, 2000 - 2001

  • Provided first and second level support to customers for application, hardware and connectivity issues.
  • Performed primary coverage for Basic and Pre-clinical research applications including ISIS product suite.
  • Became product specialist for Internet Explorer, myMerck, Microsoft Project, ISIS.
  • Developed expertise with Merck infrastructure.

ECRI, Plymouth Meeting, PA,. Systems Developer, 2000 - 2001

  • Used HTML, Visual Basic 6.0 and other programming tools to develop and maintain software applications.

IS Product Support Specialist, 1996 - 2000

  • Analyzed and solved problems with network connections, operating systems, applications, and hardware.
  • Provided first level technical support to client for existing and future ECRI products and services.
  • Managed helpdesk request supporting tool (HelpStar).
  • Worked directly with in-house programmers on software development.
  • Tested ECRI software for Y2K compliance on Win 9598NT.
  • Provided training and demonstrations on various software packages to internal and external users.
  • Demonstrated new ECRI software products in the United Kingdom.

Medical Technical Writer-Independent Contractor, 1995 - 1996

  • Analyzed quotes from various medical manufacturers for hospitals and physician's offices.
  • Developed expertise in medical technologies such as surgical lasers, pacemakers and defibrillators.
  • Wrote technical reports for hospitals regarding medical technologies.
  • Received calls for assistance from external clients.

McNeil Consumer & Specialty Pharmaceuticals, Fort Washington, PA, 1994 - 1995

  • Data entry, record keeping and filing.
  • Developed experience with technical and medical terminology.
  • Prepared FDA submittable reports and IRB protocols.
  • Developed expertise in MS Word and WordPerfect software on Macintosh and IBM computers.
  • Entered and manipulated data in medical records in data spreadsheets.
  • Helped organized presentations for pharmaceutical products.

University of Pennsylvania School of Medicine, Research Assistant, 1991 - 1997

  • Scored and coded raw medical medication data for multiple studies.
  • Performed Quality Control of data.
  • Entered data into computer databases using dBase IV.

Honors & Publications


  • Certifications & Training
  • JavaScript
  • Merck SLC v3.

Software Experience

  • Isentris 3.2, Discovery Notebook, ISIS Product Suite, ActivityBase, Pipeline Pilot, JavaScript, SQL, XML, and Crystal Reports.

Hardware Experience

  • HP, Dell and various other workstations, laptops, and associated peripherals, and remote communications products.


  • B.S. Biology, Delaware Valley University, Doylestown, PA
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