Organizational Effectiveness Consultant with Emphasis on Health Care and Pharmaceutical Industries

Consultant #1551

Consultant with a strong record of successes implementing functional turnarounds to improve operating efficiency in pharmaceutical and Managed Care organizations.
Skilled in delivering results through teamwork and collaboration across business lines and functional groups in complex and dynamic organizations.
Experienced in sales and marketing in the health insurance industry and Managed Care organizations.
Expert in the identification, analysis, and resolution of widespread operational issues contributing to sub-optimal business results.
Proficient in the art of staff alignment and cross-cultural integration of diverse viewpoints resulting in superior organizational performance.
Executive and employee coaching, mentoring and developing key organizational talent.
Strategy development and implementation, project leadership, restructuring and change management.
Recent Clients: GlaxoSmithKline, Pfizer, AstraZeneca, Valera Pharmaceuticals, MenningerCare Systems, Shire, Aston Tweed, Labopharm, Inc.

Independent Consultant, 2000 - Present

Leadership role in the coordination and delivery of services to help businesses identify and resolve ineffective operations and people practices impacting revenue generation and client management.
Created the transformation strategy to enhance organizational impact and contributions of an internal Organization Effectiveness consulting group of a major pharmaceutical company.
Developed a post merger operating framework for integration and delivery of Account Management services to drive client satisfaction, retention and growth for a regional Managed Behavioral Healthcare organization.
Improved individual leadership effectiveness and impact, at a major global pharmaceutical firm, through assessment, design and implementation of development plans and personal coaching.

Undisclosed Firm, Wilmington, DE Vice President, Business Development, 1999 - 2000

Primary leadership role in all aspects of business development product/service presentations, revenue generation and client management for a technology start-up firm.
Drove adoption and integration of self-help web-based programs into the product mix offered by managed care companies.
Grew corporate customer base from 0 to 37 clients, resulting in $4.5 million of revenue within 18 months.
Established Sales, Account Management, and online Customer Service infrastructures by crafting strategy, hiring key leadership personnel, and directing training and development.
Optimized employee retention and morale by creating and chairing a work-life committee resulting in new health and wellness initiatives, improved cross-cultural understanding and teamwork.

United HealthCare, Philadelphia, PA, Regional Vice President, 1990 - 1998

Guided establishment of a mid-Atlantic national accounts sales and service operation.
Coordinated, development of strategic business plans, and relationships with brokerage firms and prospective clients.
Grew initial revenue base 26% and increased earnings by 15% in 14 months.

Assistant Vice President of Account Management, Philadelphia, PA

Orchestrated post-merger creation of new Account Management organization with annual revenue of $250 million, $4 million budget and 60 staff in 14 locations.
Successfully managed teams delivering Account Management services to health plans, corporate and public sector managed behavioral health clients. Successful negotiation of account renewals.
Spearheaded expansion of a small regional care management facility into the east coast sales and service center driving acquisition of the company's first $10 million account.
Consolidated offices and operations, including transferring 600,000 new members from regional subcontractors to national administration while maintaining client retention and excellent service levels.

Academic and Professional Affiliations

Credentials